As an IT Help desk agent, at times you want to close cases in bulk. Out of the box, there isn't any button or option that you can select and do this job. I have written an on demand work flow, that will help close the cases in bulk. Problem: You want to close cases … Continue reading Quick Tip – How to bulk close your cases in Dynamics 365 – Customer Service?
In Dynamics 365, I have configured IT Help desk by picking up the Customer Service module. I have a business requirement, that my engineer should receive an email, as soon as the case is assigned to him/her. The case is assigned by IT Help desk agent. For this requirement, I have setup a workflow in … Continue reading Dynamics 365 – IT Help desk – How to send an email, when a case is assigned to an engineer?