How to create a Work Order Substatus in Field Services D365 App?


In Dynamics 365 Field Services app, you can create Work Orders and assign resources to these orders. You can also create a Schedule Board to have a big picture of your open Work Orders.

This scenario talks about a custom Schedule Board, where you don’t want to display the Work Orders that are waiting for parts.

You can configure Work Order Substatus for that.



All the open work orders that are waiting for the parts should not be displayed on your organisation’s Schedule Board.



Configure Work Order Substatuses and filter the Schedule Board.

Entity = Work Order Substatus

Name = Waiting for Parts

System Status = Open – Unscheduled

Default Status = No

Status = Active



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