Microsoft Dynamics 365 = CRM + ERP

This blog is related to the Office 365 and its newly added App “Microsoft Dynamics 365.


Microsoft has combined ERP and CRM all together in one Product which is called Microsoft Dynamics 365 and it has has rolled out with Office 365 in November 2016 for customers.

Microsoft Dynamics 365 is a CRM+ERP now, as you can pick and choose the apps from the Microsoft Pricing Model.

Microsoft Dynamics 365 has now following Apps, (the keyword Apps is used for the modules that AX and CRM had in previous versions now these are called Apps)

  • Sales
  • Customer Service
  • Field Service
  • Operations
  • Project Service Automation
  • Manufacturing and supply chain
  • Retail and commerce
  • Finance


Microsoft has also included PowerApps and Microsoft Flows, to enhance user experience and efficiency. The Power Apps are basically Power full app builder tool that users can use to store, share, calculate the documents and perform several actions (like in Word, Excel, Power Point, Limited Excel) and Flows will be used as a workflow engine. I haven’t used these 2 functionalities much as its pretty new and I like the Classic Style of the Office 365 Stuff.

Microsoft is offering 2 Pricing Models at the moment for Enterprise.

  • Plan 1
  • Plan 2

Links to the pricing model is as below, its pretty simple and very much like the other App Plan in Office 365  Dynamics 365 Pricing Model

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